SHIPPING & RETURNS

SHIPPING POLICY

Dispatch Leadtime

We aim to dispatch all orders within 1-2 business days after the purchase date, excluding weekends and public holidays. Once dispatched, you will receive a notification including a tracking number.

Shipping Rates

We have calculated shipping rates for each state; once you have entered your delivery address, a standard and express option will be displayed based on the total weight of your order.

Shipping Delays

Please be reminded that Australia is experiencing nation-wide shipping delays due to the COVID-19 pandemic.

Free Local Delivery
Free local delivery is available for all orders within postcodes 7009 and 7010 in Tasmania; you can expect delivery during trading hours 1-2 business days after the purchase date.

In-store Pick-up
In-store pick-up is available from Spectrum Engineering, 5 Austral Place, Derwent Park TAS 7009. You will receive a notification within 1-2 business days after the purchase date, when the order is ready to be collected.

International Shipping
If you are ordering from overseas, please contact us.

How do I check the status of my order?
To check the status of your order, follow the tracking instructions on the dispatch notification email, or alternatively, please contact us.

PLEASE NOTE

We are constantly working on finding more competitive freight options. If you are not happy with this freight price, please Call Us to place your order and we will provide a personalized freight quotation.

RETURN & EXCHANGE POLICY

Returns

In order to be eligible for a refund, the product in question must be returned within 30 calendar days of the purchase date and must be in as-sold condition. This means the product must be in the same condition as it was when you received it.

To apply for a refund, please contact us, ensuring you have your order/invoice number to hand; we will provide you the necessary details for the product return.

Once we have received your item, the team will check its condition. If the product is in as-sold condition, we will contact you to arrange a full refund. The refund should show in your account within 5 to 10 business days.

Please note, we will not refund the postage cost incurred to return the product to us.

If the item condition is not suitable, we will contact you to arrange a partial refund or re-delivery.

Faulty Items

If you believe your item is faulty, please contact us with the details of the item, including the order/invoice number. We may ask for pictures of the item for verification.

Should the fault be legitimate, if reported within 30 days of the purchase date, the item can be returned and fully refunded.

If we do not find the item faulty or the fault is not reported within 30 calendar days of the purchase date, we will contact you to settle the dispute.